FAQ & Site Info
Terms of ServiceReturn Policy
We are happy to accept any return as long as it follows our company return policy.
Returns must be phoned into Ogatti prior to an actual return. You may contact us to arrange for a return at (305)499-3677, and/or you may email the customer service department with any questions at Ecrater@ogatti.com.
Only authorized returns are allowed, and they must be within 14 days of receipt confirmation. All returns must be authorized by calling our offices. We will not accept any part that has not been pre-approved by phone, and an authorization number must be provided by our customer service personnel.
We will not accept any returned items that have been installed, used, painted, modified, or damaged in any way. All parts that have been pre-approved for return, must be in its original condition to be submitted for a refund. This means it must include all of its components, nothing can be disassembled, painted, mounted, and/or damaged because of improper installation. No credit will be issued for any item that is missing pieces. We are not responsible for installation errors, incorrectly ordered item(s), shipping & handling charges, towing expenses, labor expenses, rental car expenses, and/or any additional repair expenses due to a part that has been installed incorrectly and/or is defective.
If you have installed, plugged in, or unsealed any electrical parts or components, we are unable to offer you a refund for the item.
*Subject to sellers discretion. We do reserve the right to refuse any parts in which we find have been installed, used, or do not meet the following criteria.
An authorized return must be returned in its original manufacturer’s packaging, complete, and undamaged. All parts/items sold are inspected before leaving our warehouse. Should you receive an item that comes in a damaged package and/or is an incorrect item, please reseal the item back in its original packaging and call us for further information. Please view our “Damaged Items” section.
*An order or a portion of an order may be cancelled up until the time it is shipped. If the item(s) is/are no longer in our possession and already left our building for shipment, it cannot be cancelled and/or refunded until it is returned back to us in its original condition. A return fee of 20% will apply for a cancelled part and/or entire order, if the item(s) were special ordered from the manufacturer.
Typically, you should expect to receive your refund charges for either the returned item(s) within 15 business days from the date of arrival back to our facility. The part is sent from our warehouse to the manufacturer for inspection and condition approval. After the item(s) are approved and processed, we credit it back to the card and/or Paypal account that was used during the initial purchase.
*NOTE: We do not issue refunds to different accounts or credit cards other than what was initially used to purchase the goods.
Your bank or credit cards issuing bank may take anywhere from 4 to 7 days to fully allow the returned funds to become available to you again. If you have not noticed a credit after 20 days, please contact our customer service department at (305)499-3677, and we will assist you.
In some cases, there will be a restocking fee of 20% percent. When you call to receive the RA, we will review this with you and confirm whether this applies to your refund or not.
RETURN FREIGHT CHARGES
If you are returning an item(s) due to an error on our end, you will not be responsible for the return freight/shipping charges. Otherwise, all other errors and/or reasons for the return is the buyers/customers responsibility for the return freight/shipping charges.
Should you receive a damaged item, you must contact us immediately in order for us to contact the shipping company. It is the parcel carrier’s responsibility to deliver the item(s) to the receiver “undamaged”.
You must retain any and ALL shipping packages for inspection by the shipping company. Failure to keep damaged boxes will result in any and all damage claims being denied.
Should your order become lost in transit, you must contact us immediately for us to file a claim with the parcel carrier. Typically, any international shipment may take up to three weeks before it arrives to it’s final destination because of customs clearance.
Any claim that is made with a parcel carrier may take up to 28 business days to resolve and we cannot issue a refund and/or exchange until the claim is resolved with the parcel carrier.
Please contact us immediately if you suspect your shipment has been misplaced and/or lost in transit so that we may help to resolve the issue in a timely manner.
*Please note: We are not responsible for any package(s) that are lost or stolen.
*Buyer will be responsible for all shipping charges to reship if item is returned by the carrier due to an invalid mailing address
-In stock orders ship within 24 hours.
-Weekend orders will be processed the next business day.
-If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will be shipped to you immediately.
-Depending upon location, ground shipments usually take 2-7 days.
-In the unlikely event that a part has been placed on back-order or discontinued, we will do our best to try and find one for you as quickly as possible.
-The Customer is responsible for All Duties, Taxes and Brokerage Charges for orders that ship internationally.
We currently only accept payment Via PayPal (Note: you can pay with your credit card via PayPal). Orders to Florida, USA will be charged a sales tax of 7%.
If you have any question please send to:
ALL REGISTERED TRADEMARKS BELONG TO THEIR RESPECTIVE OWNERS. OGATTI IS NOT AFFILIATED TO ANY ONE OF THE TRADEMARK OWNERS AND PARTICULARLY IT IS NOT AFFILIATED TO FORD MOTOR COMPANY.